In that instance that someone needs to return a piece of jewelry we ask that it is returned within 30 days of receipt and in original condition. You will receive a 100 % REFUND OF THE PRICE OF THE ITEM. Please include order number or contact information with instructions for return or exchange inside the box. Please note that the customer is responsible for shipping costs. Items returned after 30 days will be issued the amount of item in store credit.
We want you to be happy with your purchase of Native American jewelry and turquoise jewelry!
Want to exchange? Sure, just let us know what you would like to exchange for and we will reserve this for you. We offer free shipping back to you on exchange items for equal value or more.
CHRISTMAS GIFTS ORDERED IN NOVEMBER AND DECEMBER CAN BE EXCHANGED OR RETURNED THROUGH JANUARY 10TH.
SEND RETURNS TO:
Southwest Silver Gallery
135 Country Center Drive F5-245
Pagosa Springs, Co 81147
QUESTIONS-
"I ordered a turquoise pendant a couple of weeks ago. Now you have just added another one to your site that I like even better. Can I exchange it? It is still in mint condition." Yes, you may if the item is still in an unworn and undamaged condition. Please email us with your request and we will remove the other item from the website for you in the meantime until we receive the other.
"I just received a gift purchased from your website and I have found something else on your website I would rather have. Can I exchange it even though it was purchased a month ago? It is still in mint condition." Yes, you may. Please email us with the item you would like to exchange for and we will remove it from the website for you while we make the exchange.
"I see several pieces of turquoise jewelry that I like and I can't make up my mind. I would like to see them in person and try them on. Is it possible to order them, pick out the ones I like and return the other?" Yes, please note this in the instruction box of shopping cart when ordering.